Last updated: 25 June 2026
This Refund Policy explains when and how refunds are issued for orders placed with Crown Dine through our website and mobile app at https://crowndine.org. It should be read together with our Cancellation Policy and Terms & Conditions.
1. When You Are Eligible for a Refund
For prepaid (online) orders, a refund is issued in cases such as:
- Failed or duplicate payment: money was debited but the order did not get confirmed, or you were charged twice for the same order.
- Order cancelled by the restaurant: e.g. an item became unavailable, the address was outside our delivery area, or we could not fulfil the order.
- Order cancelled by you before preparation began (see our Cancellation Policy).
- Quality issues: if you received the wrong item, a missing item, or food that was spoiled or unsafe — please report it with photos within 2 hours of delivery so we can verify and resolve it.
2. How Refunds Are Processed
- Approved refunds for online payments are credited back to your original payment method (UPI / card / netbanking) through our payment partner, Razorpay.
- Refunds typically reflect in your account within 5–7 business days, depending on your bank or UPI provider.
- For a failed online payment where the order was not confirmed, any amount debited is auto-reversed by your bank, usually within 5–7 business days.
3. Cash on Delivery (COD)
COD orders are paid at delivery, so there is normally nothing to refund. If a confirmed COD order is cancelled before delivery, you simply will not be charged.
4. Non-Refundable Situations
- The order has already been prepared and/or dispatched and the cancellation is due to a change of mind.
- Incorrect delivery details provided by you, or no one available to receive the order.
- Subjective taste preferences where the food was prepared correctly as ordered.
5. How to Request a Refund
Contact us with your order number and details (and photos for quality issues). We review each request and, if approved, initiate the refund promptly.
6. Contact Us
